Published on: March 2, 2025
By: [PIB]
Location: Bilaspur, India
The Bilaspur-Nagpur Vande Bharat Express has achieved a significant milestone by receiving the ISO 9001:2015 certification. This recognition highlights the train’s commitment to high-quality standards, safety, cleanliness, and passenger satisfaction. As the first ISO-certified train of the South East Central Railway (SECR), this achievement reinforces Indian Railways’ dedication to innovation and service excellence.
What is ISO 9001:2015 Certification?
ISO 9001:2015 is a globally recognized standard for Quality Management Systems (QMS). Organizations receive this certification when they meet stringent benchmarks related to:
- ✅ Continuous quality improvement and high customer satisfaction
- ✅ Enhanced operational efficiency, safety, and maintenance procedures
- ✅ Punctuality, hygiene, and reliability
- ✅ Providing passengers with modern and convenient services
A Testament to Railway Excellence
Divisional Railway Manager Shri Rajmal Khoiwal stated that this certification is the result of hard work, dedication, and adherence to the highest service standards by railway employees. He extended his congratulations and best wishes to the entire South East Central Railway (SECR) family for achieving this recognition.
Maintenance and Operations
The Bilaspur-Nagpur Vande Bharat Express is maintained at the Bilaspur Coaching Depot, where a team of railway officers, supervisors, and staff ensures its smooth operation. Their technical expertise, experience, and dedication have played a crucial role in securing this prestigious certification.
Frequently Asked Questions (FAQs)
What does ISO 9001:2015 certification mean for passengers?
ISO certification ensures a higher standard of cleanliness, safety, punctuality, and passenger comfort, making train travel more reliable and enjoyable.
Which railway division maintains the Bilaspur-Nagpur Vande Bharat Express?
The train is maintained by the Bilaspur Coaching Depot under South East Central Railway (SECR).
How does this certification benefit Indian Railways?
It showcases Indian Railways’ commitment to global quality standards, boosting passenger confidence and enhancing operational efficiency.
